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Design and After-sales Service Process
-Your Professional Glass Bottles Manufacturer
  • We can get packaging done in various shapes for different items
  • Send the design to us according to your customized requirements
  • customer service
  • feedback
  • customer feedback
  • feedbacks
  • customer service
  • feedback
  • customer feedback
  • feedbacks

Rowell Package active after-sales service process

  • After packing, send packing report to customer
  • Confiming ETD with customer and forwarder
  • ETD and ETA will be sent to customer after shipment
  • Before the goods arrive at the port,we will send customs documents to customer and remind the customer to prepare the customs clearance materials and documents,to clear the customs on time
  • Invite client to fill Customer Satisfaction Survery
Step 1 Receive customer complaint
Step 2 Respone and communicate with customer within 1 day
Step 3 Determining responsible Party
Step 4 Propose a solution within 2 days
Step 5 Analy the cause by production department
Step 6 Find out improvement solution to advoid similar problems within 3 days
Step 7 Show the improvment solution to customer and ask for customer’s suggestions
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