Design and After-sales Service Process
-Your Professional Glass Bottles Manufacturer

Rowell Package active after-sales service process

After packing, send packing report to customer
Confiming ETD with customer and forwarder
ETD and ETA will be sent to customer after shipment
Before the goods arrive at the port,we will send customs documents to customer and remind the customer to prepare the customs clearance materials and documents,to clear the customs on time
Invite client to fill Customer Satisfaction Survery

Step 1	Receive customer complaint
Step 2	Respone and communicate with customer within 1 day
Step 3	Determining responsible Party
Step 4	Propose a solution within 2 days
Step 5	Analy the cause by production department
Step 6	Find out improvement solution to advoid similar problems within 3 days
Step 7	Show the improvment solution to customer and ask for customer’s suggestions

New Design Process